Privacy & Security

13winbd Privacy Policy — Your data is safe with us

We believe your personal data belongs to you. It's our responsibility to be fully transparent about how your information is collected, used, and protected at 13winbd.

Last Updated: January 2026
SSL Encryption
No Data Selling
Personal Control
Secure Storage
Why We're Different

13winbd Protecting Your Privacy

Learn about the key pillars of our privacy policy — each one applies equally to every user.

SSL Encryption

All your data is secured with 128-bit SSL encryption. Security is maintained at every step — from login to payment.

No Data Selling

13winbd never sells your personal data to third parties. Your data belongs to you — that is our core commitment.

User Control

You can view, correct, or request deletion of your data at any time — no hassle involved.

Secure Data Storage

Your payment and identity information is stored in an encrypted database. Unauthorized access is completely impossible.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time. Your preference is what matters most.

Cookie Transparency

We're clear about which cookies we use and why. You have full control over your cookie settings.

This privacy policy applies to all users of the 13winbd platform. By accessing or registering on the platform, you are deemed to have accepted this policy. If you have any questions, Help Centerto get in touch.

01

What Information We Collect

13winbd collects certain necessary information to provide you with a secure, personalized experience. This data falls into two categories — what you provide directly, and what is collected automatically as you use the platform.

Data Type Example Mandatory
Identity-Related Name, date of birth, national ID number Yes
Contact Information Mobile number, email address Yes
Payment Information BKash/Nagad/Rocket number, transaction history Yes
Device Information IP address, browser type, device model Automatic
Gaming History Bet history, wins/losses, session duration Automatic
Location Data City, district (approximate) Optional

We only collect information that is genuinely necessary to provide our services. Collecting excessive or unnecessary data goes against 13winbd's policy.

02

How We Collect Data

13winbd collects your information in several ways. You should have a clear understanding of each method:

  • Registration Form: Information you fill in when creating an account is sent directly to our system.
  • KYC Verification Process: ID document images and selfies are securely stored for verification purposes.
  • Payment Transactions: Transaction records are automatically generated whenever you make a deposit or withdrawal via bKash, Nagad, or Rocket.
  • Platform Usage: The games you play, how long you stay logged in, and the type of device you use are all logged automatically.
  • Cookies & Local Storage: Session data is stored in cookies while you use the website or app.
  • Support Contact: All conversations through live chat, email, or phone are recorded for reference.

We will never ask for your password or OTP over a phone call or SMS. If you receive such a request, it may be fraudulent — immediately Help Center— to let us know.

03

Purpose of Data Use

Every piece of information collected from you has a specific, legitimate purpose. 13winbd never uses your data for unnecessary activities. The primary purposes are:

  • Account Management: Creating, storing, and updating your profile.
  • Identity Verification: Completing the KYC process and preventing unauthorized access.
  • Payment Processing: Processing deposits and withdrawals securely.
  • Customer Service: Providing prompt and effective resolution to your complaints or questions.
  • Ensuring Security: Preventing fraud, hacking, and money laundering.
  • Personalized Experience: Suggesting games or offers based on your preferences.
  • Legal Compliance: Meeting applicable legal and regulatory requirements.
  • Promotional Communications: With your permission, we'll keep you informed about bonuses and offers.

We never sell your data to advertisers or use it for any commercial purpose without your consent. This is one of the core principles of 13winbd's privacy policy.

04

Data Sharing Policy

13winbd does not generally share your personal information with anyone. However, in certain limited circumstances, sharing with specific third parties may be necessary:

  • Payment Providers: Minimal data is shared with payment gateway services such as bKash, Nagad, and Rocket solely for transaction verification.
  • Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, and JILI receive limited data to ensure fair play.
  • Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
  • Security Partners: We work with specialist security firms to detect and prevent fraud.

All third parties we work with are bound by strict confidentiality agreements. They cannot share your information with anyone else and may only use it for the specified purpose.

In the event of a business merger or acquisition, users will be notified in advance and given the opportunity to make their own choices.

05

Cookies & Tracking

The 13winbd website and mobile app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience.

Types of cookies we use:

  • Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
  • Functional Cookies: Used to remember your language preference, game settings, and similar choices.
  • Analytics Cookies: Used to understand which parts of the platform are most visited — completely anonymous.
  • Marketing Cookies: To show you relevant offers based on your preferences. You can turn this off at any time.

You can disable all non-essential cookies from your browser or device settings. However, some features may become limited as a result.

06

Data Storage & Security

To keep your data secure, 13winbd follows industry-standard security practices:

  • AES-256 Encryption: All stored data is protected with high-grade encryption.
  • SSL/TLS Protocol: Your data remains fully secure during transmission.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Regular Security Audits: Third-party specialists conduct regular system audits.
  • Access Control: Only authorized personnel can access data, and only to the extent required.

Data Retention Period: Your data is retained for as long as your account remains active. After account closure, certain information may be kept for a specified period (typically 5 years) as required by law, after which it is securely deleted.

In the event of a security breach, 13winbd will notify affected users within 72 hours and take prompt action to resolve the issue.

07

User Rights

As a 13winbd account holder, you have several important rights over your personal data:

Right to Know

You can find out exactly what data we hold about you.

Right to Rectification

Update any incorrect or outdated information at any time.

Right to Erasure

Request deletion of your data under specific conditions.

Right to Restrict Processing

You can restrict the use of your data for specific purposes.

Right to Portability

Download your data or transfer it to another service.

Right to Object

Object to your data being used for marketing or profiling purposes.

To exercise any of these rights, Help Center— or email us directly at support@13winbd.ws. We typically respond within 15 business days. Complex requests may take up to 30 days.

08

Children's Privacy

13winbd is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

  • An age verification process is in place at the time of registration.
  • If a KYC check reveals the user is under 18, the account is automatically suspended.
  • If a minor's data is collected inadvertently, it is deleted immediately.

If you believe a minor is using 13winbd, please Help Center— to let us know. For parents, Responsible Gaming The page contains detailed instructions.

09

Policy Updates

13winbd may update this Privacy Policy in part or in full at any time. Changes may be made due to:

  • New laws or regulatory guidelines.
  • Addition of new features or services to the platform.
  • Raising data protection standards.
  • Clarifying policies based on user feedback.

For significant changes, advance notifications will be sent to your registered email and mobile number. The date of the latest update will always be visible at the top of this page. Continued use of the platform after any updated policy is published will be considered acceptance of the new policy.

10

Contact

For any questions, complaints, or data requests related to our privacy policy, please get in touch with us:

  • Email: support@13winbd.ws
  • Live Chat: Help Center Chat with us directly from the page — available 24/7.
  • Response Time: Email inquiries are answered within 24 hours; live chat support is immediate.

We take every privacy-related request seriously. Our team's commitment to protecting your data never wavers.

Requests for data deletion or portability must be submitted from your registered email address. Additional information may be requested to verify your identity.

Start Gaming Safely

Your data is safe — start playing now!

Your privacy is fully protected at 13winbd. Sign up and enjoy 1,000+ games starting from just ৳200 via bKash, Nagad, or Rocket.

FAQs

Privacy Enquiry

Find answers to the most frequently asked questions here.

Never. 13winbd does not sell your personal information to any third party. Only limited data is shared with specific partners for essential purposes — such as payment processing and game operations — and always under strict agreements.

KYC data is retained for as long as your account is active. After account closure, it may be kept for up to 5 years as required by law, after which it is fully and securely deleted.

Yes, you can request deletion of your data. However, certain information (such as transaction records) must be retained for a specified period due to legal obligations. To submit a request, email us from your registered address at support@13winbd.ws.

Every promotional email includes an unsubscribe link — just click it to stop receiving them. To opt out of SMS, Help Centeror send us a direct email. Changes take effect within 24 hours.

Your payment information is protected with AES-256 encryption and transmitted via SSL/TLS protocols. No staff member can view your full payment details — only partial information is visible.

All cookies except essential ones can be turned off. However, some features may be affected — such as language preferences not being remembered or slower page loading. Your core gaming experience will remain unchanged.
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